REFUND, RETURNS
& EXCHANGE POLICY
We create our products especially for you. Because our items are made to order, our return and cancellation policy is designed around that model while preserving your applicable consumer rights.
MADE TO ORDER
RiwazahGlobal products are made to order through our print-on-demand fulfillment partner. This means your product is produced specifically after your order is placed rather than being taken from pre-existing stock.
For this reason, we are unable to accept customer-initiated returns or exchanges simply because you have changed your mind or selected the wrong size or color.
ORDER CANCELLATIONS
We do not generally accept customer-initiated cancellation requests once an order has been placed.
Because our products are made to order, an order may be submitted to our fulfillment partner shortly after purchase. Once production has begun, cancellation or changes may no longer be possible.
Please carefully review your selected product, size, color, quantity and shipping address before completing your purchase.
Where applicable law gives you a right to cancel an order, this policy does not remove or restrict that right.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or has a manufacturing defect, please contact us within 3 days of delivery whenever possible.
Please email hello@riwazahglobal.online and include:
- Your order number
- A brief description of the issue
- Clear photographs showing the damage or defect
Reporting an issue promptly helps us investigate and resolve it as quickly as possible with our fulfillment partner.
If you discover a problem after the 3-day preferred reporting period, please still contact us as soon as possible. We will review the issue and, where applicable, work with our fulfillment partner to determine the appropriate resolution.
WRONG ITEM RECEIVED
If you receive an item that does not match your order, please contact us as soon as possible.
Email hello@riwazahglobal.online with your order number and clear photographs of the item received.
If a fulfillment error is confirmed, we will work with our fulfillment partner to arrange an appropriate replacement or refund.
RETURNS & EXCHANGES
Because our products are made to order, we do not generally accept customer-initiated returns or exchanges for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong color
- Ordering the wrong product
- Personal preference after delivery
Please review the product description, size information, color selection and other product details carefully before placing your order.
This policy does not affect any mandatory consumer rights that apply to your purchase under the laws of your country or region.
REFUNDS & REPLACEMENTS
Where an issue is confirmed as eligible for a refund or replacement, RiwazahGlobal will determine the appropriate resolution based on the circumstances and the applicable fulfillment process.
Approved refunds will generally be issued to the original payment method, subject to the processing procedures and timelines of the payment provider.
Depending on the circumstances, an eligible defective or incorrectly fulfilled order may be resolved through a replacement or refund.
HOW TO REPORT AN ISSUE
To request assistance with a damaged, defective or incorrectly fulfilled order, please email:
Please include:
- Your order number
- The name of the product
- A description of the issue
- Clear photographs showing the problem
Please keep the affected item and its packaging until the matter has been reviewed, unless we tell you otherwise.
MADE FOR YOU.
NOT MASS PRODUCED.
RiwazahGlobal products are made to order. As a result, we do not generally accept customer-initiated cancellations once an order has been placed, or returns and exchanges for change of mind, incorrect size or incorrect color selection, except where applicable consumer law provides otherwise.
If an item arrives damaged, defective or incorrectly fulfilled, please contact us promptly. We recommend reporting such issues within 3 days of delivery whenever possible so that we can resolve them quickly.
Nothing in this policy is intended to exclude, restrict or replace any consumer rights that cannot legally be excluded or limited under applicable law.
WE’RE HERE TO
HELP.
Have an issue with your order? Contact our support team and include your order number so we can assist you as quickly as possible.
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